Thank you very much community and as for 3Com, stop taking customer service lessons from Capitalist America and learn that it is supposed to be a service provided to the customer rather than just "can't" and "don't" and "won't"..is the part number of your chassis?
I've curious as to why 3com would not service your equipment. Do you know the supervisor name or have a case number? I do not know the name of the supervisor, but my call was made on Tuesday of this week.
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It was obsolete and trash as far as they were concerned...